For Legal Requests
Request Processing Terms
The following Request Processing Terms (hereinafter referred to as “the Terms”) outline how Digital Solution Company Limited and its affiliates (hereinafter collectively referred to as “Cripto InterCambio”, “the company”, “us”, or “we”) respond to any and all requests from law enforcement authorities (hereinafter referred to as “authorities”) regarding all services provided by the company.
We respect the right of authorities to collect necessary information. Cripto InterCambio can only provide any and all required information to authorities once they provide an official legitimate request. “Authorities” refers to any individual or organization that has been recognized by the state or any other similar authority as an entity that can legally exercise the rights to request information or conduct investigations.
Any request sent by the authorities shall have a legal basis and be sent in accordance with the Terms. Cripto InterCambio reserves the right to not follow any request that does not comply with the law. All requests shall be sent to [email protected] This email address shall not be used for any correspondence other than that relating to requests from authorities.
Any request sent by the authorities shall be written in English only and must include a valid email address that our response will be sent to. “Valid email address” refers to the official email address of the authority submitting the inquiry.
All requests submitted by authorities must contain the following information:
- Full information about the authority that submitted the request, including an official email and postal addresses as well as a contact telephone number.
- The name and applicable identification details of the person submitting the inquiry.
- A clear and thorough description of the type of information requested.
- Identification details of the transaction related to the inquiry: a wallet address, transaction hash, the amount, and any other applicable information.
Cripto InterCambio reserves the right to take over 30 (thirty) working days to process the request.
Please be aware that the information included in our response to the request is provided on an “as is” basis. Cripto InterCambio takes no responsibility and gives no warranty, including implied, to the accuracy, adequacy, and completeness of the information provided.
The correspondence, including any and all information and data of any kind enclosed in our response to the request is confidential and privileged and shall not be disclosed to any third parties. Such disclosure shall only be eligible as part of public interest defense required by applicable legal regulation.