FAQ

Cripto InterCambio is Latam non-custodial cryptocurrency exchange service that allows exchanging one crypto for another within minutes. The service provides the best exchange rates and supports over 100 cryptocurrencies available for the exchange. Cripto InterCambio is non-custodial service, which means we do not store users’ funds in the service. On top of that, Cripto InterCambio never requests users’ data, i.e. email, or ID when making a transaction.

Cripto InterCambio service is integrated into the largest and most reliable cryptocurrency exchanges. To implement an exchange at the best rate possible Cripto InterCambio trading algorithm searches for bids and asks on various crypto exchanges, then selects and suggests the best available rate and displays it on the website. The rates remain approximate until the transaction is actually made on the blockchain. Hence, the exchange rate at the time of the transaction may differ slightly from the estimated rate that you see when you begin a transaction.

Cripto InterCambio was developed by the team of true crypto pioneers and experienced blockchain developers. As far as anonymity is the key feature of the cryptocurrency industry, we made Cripto InterCambio registration-free. The service provides safe and fast transactions without revealing users identities. When exchanging crypto through Cripto InterCambio you can track your transaction status all the way through. On top of that you are always in charge of your crypto savings. We provide the best possible rates by comparing a wide range crypto exchanges and give access to over 100 most reliable cryptocurrencies.

Cripto InterCambio doesn’t fix crypto exchange rates because of the volatile nature of cryptocurrencies. As the rate of any cryptocurrency can fluctuate every minute, we set the rate at the very moment of the exchange. The non-fixing rates policy protects our service from crypto exchange risk.

A wallet is a digital place (e.g. web or mobile application) to store cryptocurrency. A wallet address is a unique combination of random digits and letters, which is associated with a particular crypto wallet and usually looks like this: AJhcA2p3eimzNY63oTE1XF8KZX4TbkpPf6

Cripto InterCambio does not provide users wallet addresses as we do not store users’ crypto savings inside the service. When exchanging crypto on Cripto InterCambio, a user needs to provide a wallet address where to receive the exchanged cryptocurrency.

First, you need to decide which crypto coin you need to acquire, then find a reliable crypto wallet where to store the chosen asset. As a rule, each coin has its official wallet client.

Each wallet has its unique address and a private key. This private key is needed to restore the wallet if you lose it. Hence, you should never tell your private key to anyone. Cripto InterCambio never requests users for their private keys, and no one should as this is totally private information.

To exchange one cryptocurrency for another, you need to provide a destination address where to store the crypto you get within the exchange. Each crypto asset has its own address. Hence, if you exchange Ether (ETH) for XRP, you should provide your XRP wallet address in the destination address field where Cripto InterCambio will send your coins to.

In general, the recipient’s wallet address is a customer's address Cripto InterCambio will send coins to once a transaction is complete.

A hash, also known as a tx ID, is a unique transaction address in a blockchain that proves the transaction existence. Whenever you make a payment in cryptocurrency, you receive a hash displayed in your wallet which looks like this:

Every hash is located in a blockchain. In case you have issues with your transaction on Cripto InterCambio, our support team may ask you to provide the transaction hash to find your payment and resolve the issue.

In case you are experiencing any difficulties with finding the hash, we do recommend you to contact the support team of your wallet.

Cripto InterCambio doesn’t apply amount restrictions for crypto exchanges. Nevertheless, there are some cases when a minimum amount applies:

If an amount is very low, make sure that it will cover all network fees required by a blockchain.

If the funds you want to exchange are insufficient, you will see a message like this:

Please follow the amount recommendations we provide. Otherwise, there is a high risk that your transaction will go through and your money will be lost.

For large amounts, there are no restrictions at all. You’re free to exchange as large amount of crypto as you want. Note that in this case, the transaction time will depend on the blockchain capacity and the network fees amount set by your wallet. Here is a hint: to prevent money lose during market pump/dump, split a large amount into smaller ones and wait for a couple of hours between sending them. In this case, you will not create an overwhelming ask for a destination currency so that its final rate will be much profitable.

Tip: in order to prevent market pump/dump, divide a large amount into smaller ones and wait for a couple of hours between sending them. In this case you will not create an overwhelming ask for a currency you want to buy so that its final rate will be much profitable.

A network fee is a small amount of cryptocurrency required to push a transaction through a blockchain. Hence, when a user is exchanging one crypto asset for another, network fees are taken by blockchains from the amount sent in each currency. For example, when exchanging BTC for ETH, you pay network fee for both Bitcoin and Ethereum blockchains. Hence, it is crucial to make sure that the amount you want to exchange on Cripto InterCambio is enough to cover the exchange fees for both the process of sending your original currency and receiving the new currency. If the sent amount is too low to cover all the network fees, your transaction won’t go through, and your funds will be lost.

No, you can’t. Unfortunately, blockchain transactions are irreversible. This is one of the key aspects of all blockchains. Once you’ve sent your crypto to a particular wallet address, it cannot be rolled back. So, if you are going to exchange cryptocurrency, be sure to double check all payment details carefully before sending.

In addition, we don’t delete transactions from your history manually. If one is unpaid, it will expire within two days and have the message “Sorry, payment is not received.

An unpaid transaction pending does not affect your further operations in any way.

A transaction time usually takes from 5 to 30 minutes. During the processing time, the exchange rate may change due to the volatility nature of cryptocurrencies. Hence, the final rate may be slightly different from what you expected.

Cripto InterCambio transactions take 5-30 minutes to be processed. If a transaction is large (worth over 5 BTC), processing may take longer, depending on the size of your transaction and blockchain capacity.

Cripto InterCambio supports most wallets. If your wallet address is recognized as invalid, it is usually for one of the following reasons:

You confused Dash (DASH) with Dashcoin (DSH). These are two different coins with two different values.

You confused Factom (FCT) with Fantomcoin (FCN). Again, these are two different currencies.

You haven't updated or synced your BCH wallet with a blockchain yet.

You provided a wrong cryptocurrency address by missing a character in it. In this case, make sure that the address you specify matches the actual address of your wallet.

As a rule, our transactions take 5-30 minutes to be processed. If your transaction takes longer, this could be due to a variety of factors, including:

Blockchain overloaded. Many transactions are waiting to go through, including yours. This issue occurs on the Bitcoin and Bitcoin-based blockchains. Unfortunately, the only thing to do is wait it out. Cripto InterCambio has no control over a blockchain overload.

Coin updates. We may turn off some coins to update a client. This can take some time. You will get your money as soon as we turn it back on.

DDoS attacks. Every platform is subject to such attacks. Unfortunately, in this case, the only thing to do is wait it out.

There are several reasons this might be happening:

The transaction hasn't been included to a blockchain. Criptocurrencies aren't stable, so minor errors sometimes occur. If this happens we will either refund you your money or push the payment through if you can provide the hash (a tx ID) of your transaction.

ETC and ETH confusion. The addresses of Ethereum (ETH) and Ethereum Classic (ETC) have the same structure. If you send ETC or ETH, make sure that you've selected the appropriate transaction type on Cripto InterCambio. For example, if you create an ETH to BTC transaction, make sure that you send ETH, not ETC. Otherwise, your transaction will get stuck.

Wrong XEM message. While sending XEM, make sure that you've put the correct message. It's indicated here and looks like a combination of digits and letters. Messages like 'Hey how are you', 'I love Cripto InterCambio' etc. are lovely but won’t work, unfortunately. :)

In case you indicated or forgot to put the valid destination tag for Ripple and the valid memo for Stellar/Steem ,the transaction won't be processed automatically and you'll have to contact our support team in order your transaction to be either pushed or refunded manually.

Other internal errors. Even our well-made system can lag or experience internal issues. If you think this may be the case, please report it to [email protected]

In the DASH, DOGE or other Bitcoin-based blockchains, you may see the status of your transaction as ‘Not yet redeemed’. It means that your transaction is complete, but it hasn't been used as input for another transaction. In other words, your coins are received, but you haven’t spent it yet. You need to update and sync your wallet in order to see the coins reflected in your wallet.

All wallet addresses (including memos, destination tags, and messages) provided by Cripto InterCambio are reusable and tied with your recipient address. You can send another amount of coins to the address generated before multiple times without creating a new transaction on Cripto InterCambio. In this case, your coins sent will be automatically exchanged to the same currency and sent to the same wallet address.

Hard fork is a mandatory blockchain update conflicting with the older version. In other words, you cannot use the currency anymore unless you haven’t upgraded the client. The reason of hard fork can be major bug fixing or blockchain improvements. Hard fork should be supported by all members of the crypto community, otherwise, it can lead to blockchain replication.

A memo is a combination of digits and letters required to assign Stellar (XLM) to a certain Stellar wallet user. Memos are used in Stellar wallets and look like the one on the picture below:

If you want to buy Stellar, make sure that you've specified a correct memo while putting in a wallet address.

Note that if you also have a nickname on steemit.com, you can use as your wallet address and that doesn't require a memo.

A destination tag is a short complementary combination of characters required for certain Ripple wallets. When buying Ripple, make sure that you have specified a destination tag, if required. Likewise, when you send Ripple to us, do not forget to include the destination tag, provided near the address you should send to.

A message is an additional tag required for XEM transactions. Whenever you send or receive XEM, make sure that you input a message. You can find the message in your wallet, it should look like this: